FAQ
Clear answers, before you begin.
How Longer Journey works, what it costs, who reviews your intake, where we offer care and how your information is protected.
01
About
What is Longer Journey?
Longer Journey is an online clinic for people who want to feel better without booking a waiting room visit. You choose the area you want help with, share your medical history online, and a licensed U.S. provider reviews everything before deciding whether treatment makes sense for you. If it does, your prescription is filled by a licensed pharmacy and shipped to your door with free shipping.
How does it work?
Four steps, start to finish: pick the treatment you're interested in and add it to your cart, complete your medical intake at checkout, a licensed provider reviews your answers, and — if treatment is appropriate — your medication ships to you. Most people hear back within about 24 hours. A handful of states ask for a short video or live chat first, and your provider will set that up with you.
What does it cost?
Prices are listed on every product page before you commit to anything, and longer plans cost less per month. Your provider review is included with your order, so there's no separate consultation fee, no membership, and no add-ons at the end.
Is Longer Journey a good fit for me?
It's a good fit if you're an adult who wants real clinical oversight rather than an over-the-counter guess. Our providers only prescribe when it's appropriate — and when it isn't, they'll tell you plainly instead of sending you something anyway.
02
Ordering & delivery
Where do you offer service?
We currently care for patients in most U.S. states: Alabama, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin and Wyoming. Some treatments aren't available in every state, and we confirm that during your intake.
How long does it take to arrive?
A licensed provider usually reviews your intake within 24 hours — a little longer in states that require a live chat or video visit. Once you're approved, the dispensing pharmacy prepares your order and ships it out.
How is my order packaged?
Discreetly, and with no signature needed at the door. Your medication is shipped by the dispensing pharmacy with the packaging that treatment requires.
How do I change my card or shipping address?
Sign in to your Longer Journey account and update either one whenever you need to. If a shipment has already left the pharmacy, the change applies to the next one.
03
Care & privacy
Can I use my insurance?
No — we're direct-pay on purpose. Insurance adds a third opinion and a lot of paperwork to a decision that belongs to you and your provider. Our prices are listed openly and are often lower than what the pharmacy counter would ask.
Who actually reviews my case?
A licensed healthcare provider reviews your medical intake and determines whether treatment is appropriate.
Is prescribing online legitimate?
Yes. Telehealth is legal and regulated, every provider you speak with is licensed to treat patients in your state, and your medication is dispensed by a licensed U.S. pharmacy.
Which pharmacies do you currently work with?
Longer Journey works with a network of licensed dispensing pharmacy partners to fulfill prescriptions written by clinicians on our platform. When a prescription is issued, it is routed to one of these partner pharmacies based on the medication prescribed, the patient's state of residence, and availability. Each partner pharmacy is independently licensed and responsible for dispensing, labeling, and shipping the medication directly to the patient. Our current pharmacy partners, including the licensed entity name that will appear on your prescription label, may include:
- DrugStore on East State — The Drugstore at O'Bleness LLC, 934 E State St, Athens, OH 45701 · (740) 566-4690
- DiRx Health — Direct Pharmacy Source, Inc., 3540 NW 56th St, Ste 204, Fort Lauderdale, FL 33309 · (877) 367-3479
- Curexa — Curexa Pharmacy, 501 Zion Rd, Ste 13-14, Egg Harbor Township, NJ 08234 · (855) 927-0390
- Mycelium — Mycelium Pharmacy LLC, 141 E Commercial Blvd, Fort Lauderdale, FL 33334 · (954) 890-1150
- ChemistryRx — Madame Rx, LLC d/b/a Chemistry Rx, 950 Henderson Blvd, Folcroft, PA 19032 · (855) 790-0100
- Brooksville Rx — Brooksville Pharmaceuticals, 16140 Flight Path Dr, Brooksville, FL 34604 · (352) 848-3446
- Epiq Scripts — Epiq Scripts LLC, 465 W President George Bush Hwy, Ste 240, Richardson, TX 75080 · (833) 654-3553
- Foothills — Foothills Professional Pharmacy Ltd, 2727 W Baseline Rd, Ste 1, Tempe, AZ 85283 · (833) 236-8080
- Southend — Southend Pharmacy, 4802 N Sam Houston Pkwy W, #100, Houston, TX 77086 · (855) 414-5356
- Wells — Wells Pharmacy Network, 3420 Fairlane Farms Rd, Wellington, FL 33414 · (800) 622-4510
Certain branded medications are fulfilled through manufacturer self-pay programs rather than our pharmacy network. These include NovoCare Pharmacy (CoAssist Pharmacy, LLC, 2400 Sand Lake Rd, Ste 200B, Orlando, FL 32809 · (833) 949-5527) and LillyDirect (GiftHealth, Inc., 266 N 4th St, Ste 200, Columbus, OH 43215 · (833) 614-4438). This list may change from time to time.
Can I use my own local pharmacy?
Yes — your provider can send the prescription there instead. Our partner pharmacies are usually the more affordable and more convenient route, and we can't promise what a local pharmacy will charge.
How old do I have to be?
18 or older. If you're younger than that, please start with a local primary care provider.
Why do you ask for a photo of me and my ID?
Some states require that the provider can see who they're treating before prescribing. When that applies, we'll ask for a photo of you and your photo ID during intake.
Is my information safe?
Yes. Your health information is handled carefully and never sold. Our Privacy Policy walks through the specifics.
What if I'm having an emergency?
Call 9-1-1. Telehealth isn't built for emergencies, and we'd rather you get help immediately.
04
Plans & returns
Can I pause, change or cancel my plan?
Yes, from your account, whenever you like. We let you know before a refill ships and bills, so nothing shows up that you didn't choose.
Can I return medication after it arrives?
Federal and state rules don't allow dispensed medication to be returned, so those sales are final. If something arrives damaged or incorrect, open a ticket on our Contact us page and we'll make it right.
What if my treatment doesn't feel like it's working?
Tell your provider. Dose, form, and the treatment itself can all be revisited — and if a different approach suits you better, they'll move you rather than leave you where you are.
Something's wrong with my order or my account. What now?
Open a ticket on the Contact us page and our team will pick it up and get back to you.
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